TERMS OF USE

This site is owned and operated by Engrasia. Therefore, all references to "we" on this site refer to Engrasia. Meanwhile, anyone other than Engrasia who accesses the "www.engrasiashop.com" site and/or uses the available services will be referred to as "Users". Users who purchase products from Engrasia will be referred to as "Buyers".

All terms governing the use of services provided by Engrasia are listed on this page. By using our services, such as visiting the www.engrasiashop.com site or interacting with our social media accounts, you will be deemed to have agreed to all the terms listed. We are not responsible for errors that occur due to your negligence in understanding these usage rules.

REGISTRATION, OWNERSHIP, AND ACCOUNT PRIVACY
All Users intending to purchase or receive updates for the latest collections are entitled to register an account on Engrasia for free. Users who register and have an account on Engrasia will be referred to as "Registered Users", while Users who purchase products and have an Engrasia account will be referred to as "Registered Buyers".

When registering an account, Users must fill in their personal data truthfully and as completely as possible according to the actual situation. Users must also update their account information if any changes occur.

Users are fully responsible for their accounts, so any activities conducted under their account are considered to originate from the Users themselves. Please use your account responsibly and do not let it be misused by irresponsible parties. We urge Users to keep their access and account information confidential to avoid unwanted incidents.

If Users create an Engrasia account using their personal social media account, we have the right to access basic information in that social media account. The type of basic information we access depends on the type of social media account the User uses to register with Engrasia and the need to evaluate and analyze our service performance.

Engrasia is not responsible for any losses caused by incomplete and/or inaccurate information due to Users' negligence in filling out and/or updating data or failure to maintain account information confidentiality.

PRODUCTS OR SERVICES
Our products or services are exclusively available and can only be purchased online through our site. We only sell products with limited available stock and do not accept preorders. All product descriptions and prices are subject to change without notice.

We strive to display the best quality images so that product details and colors are as accurate as possible according to their original condition. We do not guarantee that Users' computer monitor display settings can accurately show colors. We also do not guarantee that the quality of our products or services will meet Users' expectations.

ORDERS
Buyers are entitled to purchase products in any quantity as long as stock is available. However, Buyers are not allowed to choose the size or color of products other than those available on our site at the time of purchase.

When placing an order, we assume that Buyers have read, understood, and agreed to all product information to be ordered. Please note that we do not provide product exchanges and returns, so please ensure that your desires match the product information listed. Our team always welcomes and is willing to assist if you encounter difficulties in the ordering process.

Buyers must follow all ordering steps according to Engrasia's procedures. Buyers are not allowed to contact product providers without Engrasia's knowledge. Any losses incurred due to conducting one, some, or all ordering steps outside the provided procedures are not our responsibility.

PAYMENT
Engrasia only accepts payments through the specified methods, namely bank transfers and credit cards. If Buyers do not pay according to the available methods, we are not responsible if the payment is not received, resulting in the order not being processed. Additionally, Buyers cannot cancel orders once payment has been received.

Buyers must make payments according to the amount stated on the electronic invoice within a maximum of 24 hours after placing an order. Engrasia has the right to cancel orders if payment funds and confirmation (for those paying via bank transfer) are not received by us within the given time frame.

SHIPPING
Buyers are required to provide detailed and clear shipping address information. Engrasia is not responsible for delivery failures caused by Buyer negligence. If there are changes to the shipping address, please inform our team immediately before the product is packaged for shipment.

We will pack Buyers' ordered products as best as possible and ship them within 24 hours after payment is received (on normal business days). If there is damage and/or loss of goods during the shipping process, the shipping service provider is responsible for it, not Engrasia.

For more details on shipping terms, please refer to: https://www.engrasiashop.com/pages/ketentuan-pengiriman

APPLICABLE LEGAL FORCE
While Engrasia always strives to maintain safe and comfortable shopping activities for Users, we do not guarantee that our access or services will always run smoothly.

To the extent permitted by applicable law, Engrasia is not responsible, and you agree not to hold Engrasia responsible, for any losses directly or indirectly caused by:

• User inability to use Engrasia services,
• Negligence and losses caused by Users,
• Misuse of purchased products by Users,
• Losses due to unauthorized payments to other parties other than to Engrasia's official or affiliated accounts, account writing negligence and/or other information, and/or bank negligence, or
• Damage to User hardware in using Engrasia services.
• Users will release and indemnify Engrasia from claims resulting from agreement breaches, improper use of Engrasia services, and/or User violations of the law or third-party rights.

This agreement is governed and interpreted in accordance with the laws of the Republic of Indonesia. You agree that any legal action or dispute arising from, related to, or in any way connected with the site and/or this agreement will be exclusively resolved in the jurisdiction of the courts of the Republic of Indonesia.

POLICY CHANGES
Please pay attention to and understand the rules listed before using our site. Please note that we have the right to update, change, or replace usage rules and/or this site at any time. It is your responsibility to check this page regularly. We will indicate the date of the last update as a guide for you to check the relevance of the usage rules.

CONTACT ENGRASIA
For feedback, suggestions, cooperation proposals, or questions regarding the buying and usage rules of the site, please contact us at [email protected] or call +62812 9717 5060.

Last Updated: March 22, 2016